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If your ticket reference begins with TS-XXXX-XXXXXXXXXX, please click through to Eventcube Support

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If your ticket reference is formatted XXXXXX-XXXXXX-XXXX please click through to Skiddle Support.

Frequently Asked Questions

  • How can I purchase a ticket?

    Limited tickets are available for purchase from our website - www.bassfest.co.uk. All Tickets will sell out in advance and there is no pay on the door.

  • Is it safe to buy a secondhand ticket?

    Secondhand tickets are not valid! All tickets are non-transferable which means tickets can only be used by the person who has purchased it. Photo I.D. matching the ticket info may be requested upon entry. We strongly advise you do not purchase tickets anywhere else other than www.bassfest.co.uk or Skiddle.com!

  • How to get to Don Valley Bowl?

    Sat Nav Post Code - S9 5DP (Coleridge Road)Tram Stop - Arena / Don Valley Stadium Tram Stop

  • Where can I find the set times?

    Set times will be released on our Facebook page before the event a little closer to the time. Set times & important info will also be emailed to all ticket buyers!

  • What is the dress code?

    We operate a festival friendly dress code! Please ensure any bags you're carrying on your person do not exceed the size of an A4 piece of paper.

  • I've lost my ticket e-mail, can I have it re-sent?

    Yes - Please visit the relevant support section of the ticket provider you bought your ticket from to arrange a re-issue of your ticket confirmation.

  • Entry Policy

    We operate a strict search policy. All persons entering the festival will be required to submit for a search upon entry (No Search, No Entry). You will also need a valid form of Age Identification for entry, We only accept Government issued photographic I.D. (Passport or Driving License). This is a strictly 18+ age limit event. Management reserve the right to refuse entry at any point.

    PROHIBITED ITEMS & BAGS - THIS LIST IS NOT LIMITED TO THE FOLLOWING -

    NO ALCOHOL OR LIQUIDS OF ANY KIND

    NO DRUGS Including ‘LEGAL HIGHS’

    NO KNIVES, SHARP OBJECTS OR WEAPONS

    NO FOOD OR DRINK FROM OUTSIDE (Unless pre agreed with access team for medical)

    NO AEROSOLS, SPRAYS OR PRESSURIZED CONTAINERS PERMITTED

    NO umbrellas
    NO ANIMALS

    NO FLARES, FIREWORKS OR ANY OTHER PYROTECHNICS

    NO SELFIE-STICKS

    NO CHAIRS

    NO BAGS BIGGER THAN A4 PAPER

    1 SMALL VAPE REFILL IS ALLOWED

  • Discount codes

    As a huge Thank You to all of our customers who partied at Bassfest 2023 we have decided to give all customers 30% Off tickets for 2024. This code is valid from 18:00 on 31 July 2023 until Midnight 00:00 1st August 2023. This code applies to all online advance drinks purchase offers, there will be no further discounts after this.