DO WE NEED A CASHLESS WRISTBAND?
Yes, everyone wishing to purchase drinks on site must have a cashless wristband. We recommend purchasing credit now to save queue time on the event but you can top-up on site also. Wristbands will be issued on entry to the festival.
HOW TO BUY DRINKS AT BASSFEST SUMMER 2023?
Buy your advance top-up voucher today.Top-Up your Cashless wristband on arrival at the Top Up Booths (Use the Advance Voucher Lanes to avoid long queues).Get to the bar and present your wristband to complete a drinks purchase.You can top-up as much as you need throughout the event.Refunds on cash remaining on your wristband are available after the event.
ADVANCE TOP UP OFFER - FREE 10% CREDIT
Get an additional 10% free credit on advance voucher purchases of £50, £100 or £150! This offer is only available on advance purchase of top-ups and not available when topping up on site. By purchasing your cashless credit in advance you will have your own seperate area to redeem your credit to avoid big queues!
REFUNDS, ADDITIONAL INFORMATION AND T's & C's
When topping up your wristband on the day, we accept card or cash at the Top-Up points, however we advise buying cashless credit in advance for ease and the benefit of additional FREE credit.
If you would like to apply for a refund after the event for any remaining credit the refund link will be posted on the Bassfest Facebook Page on 1st August 2023 at 12:00 midday and the refund window will remain open until 12:00 midday on 3rd August 2023.
Free Credit is only available for advance purchase top-ups with a minimum spend of £50. Paid credit must be spent before free credit will become activated.
Free Credit is not refundable.
Every Wristband will incur a £2.00 activation fee.
Every customer is entitled to a refund after the event for any credit which isn't spent on their wristband. Please ensure you do not lose your wristband as you will need the Unique Identification Number printed on the rear of the chip to claim your refund. Refunds will incur bank charges of £2.00 to process your refund and will be deducted from any credit remaining on your wristband.
Any unredeemed drinks vouchers purchased in advance are non refundable unless the event is cancelled.
All refunds must be applied for by 12:00 midday on 3rd August 2023, after which you will no longer be able to apply for any leftover funds left on the wristband.
Refunds can take up to 10 working days to process depending on your location and bank account type.